Frequently Asked Questions

Find answers about visiting us, wholesale purchases, our unlisted archive, shipping, authenticity, condition, and ordering from Orient Art & Antiques. If you need more information, please feel free to contact us.

Showroom & Visits

Do you have a retail store location?
We have a private showroom and storage space in Higashi-Mizue, Tokyo. Visits are available by appointment only, so please contact us in advance if you would like to view items in person.
Can I visit your showroom to view items in person?
Yes. Customers, collectors, and dealers are welcome to visit by prior appointment. Please contact us before your visit so we can prepare the items or categories you would like to see.

Wholesale, Dealers & Our Archive

Do you offer bulk or wholesale orders?
Yes. We welcome bulk, wholesale, and collection-based inquiries. In addition to the items listed online, we hold a large archive of unlisted vintage and collectible inventory.
Do you offer wholesale or dealer pricing?
Yes. We welcome inquiries from dealers, collectors, galleries, and resellers for selected items, bulk purchases, and larger collections. Preferential pricing may be available for qualifying wholesale, trade, or multi-item purchases.
Are all of your items listed on the website?
No. Only part of our inventory is currently listed online. We hold a substantial archive of additional vintage, antique, and collectible items, so please contact us if you are searching for something specific.
Can you help me find an item that is not listed online?
Yes. If you are looking for a particular item, category, artist, brand, film, actor, director, period, or type of collectible, please contact us with as much information as possible and we will check our archive.
Do you sell complete collections or large lots?
Yes. Some categories and items may be available as larger lots, collection groups, or dealer quantities. Please contact us with your interests and preferred quantity.
Can you source specific items from Japan?
In some cases, yes. We may be able to help source specific vintage, antique, or collectible items in Japan depending on availability, rarity, and current market conditions.
Do you buy collections or individual items?
We may consider purchasing selected collections or individual vintage, antique, art, jewelry, and collectible items. Please contact us with photographs and details for review.

Japanese Movie Memorabilia

Do you sell original Japanese movie posters and chirashi?
Yes. We offer original Japanese movie chirashi, posters, promotional materials, photographs, postcards, and other film-related collectibles.
Are your Japanese movie chirashi reproductions?
No, our vintage Japanese movie chirashi are original period-issued promotional pieces rather than modern reproductions.
Do you have Japanese movie items that are not listed online?
Yes. We hold an extensive archive of Japanese movie chirashi, posters, photographs, and related film memorabilia, including many items that are not yet listed online. Please contact us if you are searching for a particular film, actor, director, or period.

Authenticity, Condition & Product Information

Are the items sold by Orient Art & Antiques authentic?
We specialize in vintage, antique, and collectible items sourced primarily in Japan. Items are individually inspected and described as accurately as possible, including condition, markings, materials, and known provenance when available.
Are your items vintage or new?
Most of our products are vintage, antique, collectible, or previously owned. Please check the individual product description for information about age, condition, and other details.
Will vintage items show signs of age?
Yes. Vintage and antique items may show age-related wear, patina, scratches, discoloration, or other characteristics. We photograph and describe significant condition issues whenever possible.
Are the photographs of the actual item?
Yes. Unless clearly stated otherwise, the photographs on our product pages show the actual item being offered for sale.
Can I request additional photographs or measurements?
Yes. We are happy to provide additional photographs, measurements, condition details, close-ups, or other information when available. Please contact us before purchasing.
Are your items one of a kind?
Many of our vintage and antique pieces are unique or available in only one example. Once an item is sold, an identical replacement may not be available.

Shipping & Delivery

Do you ship internationally?
Yes. We ship internationally from Japan to supported destinations. Available shipping options and any destination restrictions are shown during checkout or confirmed before shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on our products unless otherwise stated on the product page. International customs duties, taxes, and import fees are not included and may be charged by the destination country.
Do you offer express shipping?
Express shipping may be available depending on the destination and the item. Please contact us before ordering if you require expedited delivery.
Where are orders shipped from?
Orders are shipped from Tokyo, Japan.
Who is responsible for customs duties and import taxes?
International customers are responsible for any customs duties, import VAT, taxes, brokerage charges, or other fees charged by the destination country unless otherwise stated.

Orders, Pricing & Returns

Do you have active discount codes or promotions?
We occasionally offer special promotions or discount codes. Any currently available offers may be displayed on our website or announced through our official channels.
Are prices negotiable?
Prices reflect the rarity, condition, provenance, and collector market for each item. Preferential pricing may be considered for qualifying multi-item, wholesale, or trade purchases.
Can I return an item?
Returns are handled according to our published Return and Refund Policy. Please review the policy before purchasing, particularly for vintage, antique, and one-of-a-kind items.

Customer Service

How can I contact customer service?
You can contact us using the form below. We are happy to help with product details, additional photographs, wholesale inquiries, shipping questions, showroom appointments, and other requests.

Still looking for something?

Our online store represents only part of our inventory. If you are looking for a specific collectible, a larger quantity, wholesale items, or something not currently listed, please send us a message.

For questions about a specific item, please include the product title or product link. For archive or wholesale enquiries, please tell us what type of items and approximate quantity you are looking for.