Refund policy
Thank you for shopping with Orient Art & Antiques.
We specialize in vintage, antique, pre-owned and collectible items, including Japanese movie chirashi, posters, silver accessories, jewelry, artworks, and collectible objects.
Because many of our products are vintage, antique, pre-owned or collectible, normal signs of age and previous use may be present.
14-Day Return Policy
You may request a return within 14 days after receiving your order, unless a longer period is required by applicable consumer law.
To request a return, contact:
Please include:
- your name;
- order number;
- item you wish to return; and
- a brief description of the reason for return.
Please contact us before sending a return.
Return instructions and the return address will be provided after your request is received.
Condition of Returned Items
Customers may inspect an item in a manner reasonably necessary to determine its nature, characteristics, and condition.
Returned items should include all accessories, certificates, packaging or other components originally supplied with the item.
Where permitted by applicable law, a refund may be reduced to reflect diminished value caused by handling beyond what was reasonably necessary to inspect the item.
Vintage, Antique and Pre-Owned Condition
Vintage, antique and pre-owned goods should not be expected to be in new condition unless explicitly described as such.
Age-related characteristics may include, among other things:
- patina;
- oxidation or tarnishing;
- scratches or scuffs;
- surface wear;
- fading;
- discoloration;
- paper toning;
- foxing;
- staining;
- creases or fold marks;
- pinholes;
- small tears;
- edge wear;
- signs of previous framing;
- signs of previous storage or use; and
- manufacturing irregularities associated with older objects.
When such characteristics are visible in the photographs or disclosed in the product description, they form part of the described condition of the item and are not, by themselves, considered defects.
We make reasonable efforts to photograph and describe every item accurately.
Damaged, Incorrect or Materially Misdescribed Items
Please inspect your order after delivery.
If you receive:
- the wrong item;
- an item damaged during transportation; or
- an item that materially differs from its description,
contact us as soon as reasonably possible at:
Please include photographs of the item and, where appropriate, the shipping package.
Where the problem is our responsibility, we will provide an appropriate remedy in accordance with applicable law, which may include return shipping at our expense, replacement where possible, price adjustment or refund.
Nothing in this policy limits mandatory legal rights relating to defective, counterfeit, incorrectly supplied, or materially misdescribed goods.
Change-of-Mind Returns
For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the item unless applicable law requires otherwise.
We recommend using a tracked shipping service.
For valuable items, we strongly recommend adequate insurance.
European Union / European Economic Area Consumers
Where EU or EEA consumer law applies, an eligible consumer generally has the right to withdraw from a distance purchase within 14 days without giving a reason.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
To exercise this right, you must inform us of your decision to withdraw through a clear statement before the withdrawal period expires.
Email:
After notifying us, goods must be returned within the period required by applicable law.
Unless we have agreed to pay the return cost or applicable law requires us to do so, you are responsible for the direct cost of returning the goods.
Where required by applicable EU/EEA law, we will reimburse payments received from you, including the cost of the least expensive standard delivery option offered by us.
Additional delivery charges resulting from your selection of expedited, express or another more expensive shipping method are not required to be reimbursed where applicable law permits.
We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.
You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
These provisions do not affect statutory rights relating to faulty or non-conforming goods.
Refund Method
Approved refunds will normally be made using the original payment method.
We do not charge a separate refund fee.
After we issue a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Shipping Costs
For voluntary change-of-mind returns outside any mandatory statutory rights, original shipping charges are generally not refundable.
Where applicable consumer law requires reimbursement of original standard delivery charges, we will comply with that requirement.
Customs Charges and Import Taxes
Customs duties, import VAT, GST, brokerage charges, clearance charges and other destination-country charges are generally not refundable by Orient Art & Antiques because they are normally collected by governments, customs authorities or carriers rather than by us.
If you seek reimbursement of such charges following a return, you may need to contact the appropriate customs or tax authority.
Refused and Unclaimed International Shipments
Please do not refuse a shipment or leave it unclaimed as a substitute for requesting a return.
If a shipment is returned to us because:
- customs charges were not paid;
- delivery was refused;
- the package was not collected; or
- an incorrect or incomplete address was supplied,
any refund will be processed in accordance with applicable law.
Where legally permitted, actual non-refundable transportation, customs, return-shipping, or carrier charges incurred by us may be deducted from the refund.
Cancellation Before Shipment
You may request to cancel your order within 24 hours of placing the order, provided the order has not yet been shipped.
To request a cancellation, please contact us as soon as possible at:
If your cancellation request is received within 24 hours and the order has not yet been shipped, we will cancel the order and issue a refund to the original payment method.
If the order has already been shipped, or if more than 24 hours have passed since the order was placed, the applicable return and refund policy will apply.
Nothing in this cancellation policy limits any mandatory cancellation, withdrawal, or consumer rights that may apply under the laws of your country or region.